Last updated: December 11, 2025

Bazma operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Bazma is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or be reasonably linked to you.

Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information (including inferences drawn from this information):

• Contact details including your name, billing address, shipping address, city, country, phone number, and email address.
• Financial information including payment card details and other payment information necessary to process your orders (such as form of payment, payment confirmation, transaction details). Payment processing is handled by secure third-party providers. We do not store, sell, share, rent, or lease any credit/debit card details to any third parties.
• Account information including your username, password, security questions, and preferences.
• Transaction information including the items you view, add to your cart or wishlist, purchase, return, exchange, or cancel, as well as your past transactions.
• Communications with us including the information you include in communications with us (for example, when contacting customer support or responding to our messages).
• Device information including details about the device and browser you use to access the Services, such as operating system, browser type, IP address, Internet Service Provider, language settings, and other identifiers.
• Usage and site activity information including information about how and when you interact with or navigate the Services, pages you visit, links you click, time spent on pages, and similar technical and usage data.
• Cookies and tracking information collected through cookies and similar technologies to remember your preferences, keep items in your shopping cart, and understand how you use the Services.

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you, including when you create an account, place an order, use the Services, communicate with us, participate in promotions, or otherwise provide your information.
• Automatically through the Services, including from your device and browser when you access or use the Services, through cookies and similar technologies.
• From our service providers, such as payment processors, analytics providers, customer support tools, and hosting providers, when they collect or process personal information on our behalf.
• From our partners or other third parties, including marketing and advertising partners where permitted by law.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use your personal information for the following purposes:

Provide, Tailor, and Improve the Services

• To provide, operate, and maintain the Services.
• To process and fulfill your orders, including payment, shipping, and returns or exchanges.
• To create, maintain, and manage your account, including remembering your preferences and items of interest.
• To provide you with a personalized and curated shopping experience, including recommending products based on your activity.
• To improve and enhance our website, mobile site, app (if applicable), and overall Services.

Marketing and Advertising

• To send you marketing, promotional, and advertising communications by email, SMS, or other channels, where permitted by law or where you have provided your consent.
• To show you online advertisements for products or services on the Services or other websites, including based on items you previously purchased, viewed, or added to your cart.

Security and Fraud Prevention

• To authenticate your account and provide a secure shopping experience.
• To detect, investigate, and prevent fraudulent, illegal, or unauthorized activity.
• To protect the rights, property, and safety of Bazma, our users, and others.

Our website is regularly scanned for security vulnerabilities and known threats, and we use encryption (such as Secure Socket Layer (SSL) technology) and other reasonable security measures to help protect your information. However, no method of transmission over the Internet or method of electronic storage is completely secure.

Communicating with You

• To respond to your inquiries, requests, and complaints.
• To provide customer support and assistance.
• To send important service, transactional, and administrative messages (for example, order confirmations and updates).

Legal Reasons

• To comply with applicable law and respond to valid legal process and lawful requests.
• To enforce our Terms of Service and other policies.
• To investigate or help prevent fraud, security issues, or other potential violations of law.

Cookies and Similar Technologies

We use cookies and similar technologies (small files stored on your device) to recognize your browser, enhance your experience, and collect information about your use of the Services.

We use cookies to, for example:

• Remember and process items in your shopping cart.
• Understand and save your preferences for future visits.
• Compile aggregated data about site traffic and interactions to improve the user experience.
• Assist with marketing, advertising, and analytics.

You may disable cookies through your browser settings. Please note that if you disable cookies, some parts of the Services may not function properly.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

• With Shopify, vendors, and service providers who perform services on our behalf (such as payment processing, IT management, data analytics, customer support, cloud storage, fulfillment, and shipping).
• With business and marketing partners to provide marketing services and advertise to you, in accordance with their own privacy notices and applicable law.
• When you direct or consent to sharing, such as when we ship products to you or when you use social media widgets, log-in integrations, or third-party features.
• Within our corporate group, with our affiliates, as necessary to provide and improve the Services.
• In connection with a business transaction, such as a merger, acquisition, reorganization, or bankruptcy.
• To comply with law or protect rights, including to respond to subpoenas, court orders, or other legal requests; to enforce our terms and policies; or to protect the rights, property, or safety of Bazma, our users, or others.

We do not sell, rent, or trade your personally identifiable information or payment card details to third parties.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to operate and improve the Services. Information you submit to the Services will be transmitted to and shared with Shopify, as well as certain third parties that may be located in countries other than where you reside, to provide and improve the Services for you.

To help protect, grow, and improve our business, we may use Shopify features that incorporate data and information obtained from your interactions with our store along with other merchants and Shopify. In these circumstances, Shopify is responsible for the processing of your personal information for those specific purposes, including responding to any requests regarding your rights for that processing.

To learn more about how Shopify uses your personal information and any rights you may have, please review the Shopify Consumer Privacy Policy. Depending on where you live, you may exercise certain rights with respect to your personal information via the Shopify Privacy Portal.

Third-Party Websites and Links

The Services may contain links to websites, applications, or other online platforms operated by third parties. If you follow a link to a site not controlled by us, you should review that site's privacy and security policies and other terms. We are not responsible for the privacy or security of such third-party sites, including the accuracy, completeness, or reliability of information found on those sites. Our inclusion of such links does not, by itself, imply endorsement of the content or operators of those sites.

Children's Data

The Services are not intended for use by children, and we do not knowingly collect personal information from children under the age of majority in your jurisdiction. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us using the details below to request deletion.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined under applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is stored in secure networks and is accessible only by a limited number of authorized personnel who have special access rights and are required to keep the information confidential. All sensitive and credit information you provide is transmitted via Secure Socket Layer (SSL) technology.

Please be aware that no security measures are perfect or impenetrable and that we cannot guarantee “perfect security.” Any information you send to us may not be secure while in transit, so we recommend that you do not use unsecure channels to transmit sensitive or confidential information.

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, including maintaining your account, providing the Services, complying with legal obligations, resolving disputes, and enforcing our agreements and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. These rights are not absolute, may apply only in certain circumstances, and, in some cases, we may decline your request as permitted by law.

• Right to Access / Know – You may have the right to request access to personal information that we hold about you.
• Right to Delete – You may have the right to request that we delete personal information we maintain about you.
• Right to Correct – You may have the right to request that we correct inaccurate personal information we maintain about you.
• Right of Portability – You may have the right to receive a copy of the personal information we hold about you and to request that we transmit it to a third party, in certain circumstances and with certain exceptions.
• Managing Communication Preferences – You can opt out of receiving promotional emails at any time by using the unsubscribe link in our emails. Even if you opt out of marketing communications, we may still send you non-promotional messages related to your account or orders.

You may exercise these rights where indicated on the Services or by contacting us using the contact details provided below. To learn more about how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, you can visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of your rights. We may need to verify your identity before processing your request, as permitted or required by law. You may also be permitted to designate an authorized agent to make requests on your behalf, subject to verification.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details below. Depending on where you live, you may also have the right to appeal our decision or lodge a complaint with your local data protection authority.

International Transfers

We may transfer, store, and process your personal information outside the country where you live. If we transfer your personal information out of the European Economic Area (EEA) or the United Kingdom (UK), we will rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses or equivalent contracts issued by the relevant UK authority, unless the destination country has been determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes in our practices or for operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the “Last updated” date, and provide any other notice required by applicable law.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please contact us at:

Email: info@bazmashop.com
Address: Abdulla Al Mubarak Street, Al Kuwayt, KW-KU, 15000, Kuwait